Constructive Candor

Seven Tips for Building Relationships with Property Owners along Your Transmission Lines

Energy projects impact many people. Whether it's surveying, designing, or constructing transmission, distribution and substation infrastructure, you’re sure to meet neighboring property owners along the way. If your experience is anything like ours, some are friendly, and some...not so much. It’s important to leave a positive impression on these important stakeholders. Like all relationships, your relationship with these neighbors is a product of a thousand small interactions.

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Tip # 1 - Keep Good Records

Conversation records are the most effective way to ensure that agreements are documented and mutually understood.  All conversations should be recorded to make sure you remain informed of discussions held on your behalf with property owners. These records also serve as documentation of notices given to property owners.

Tip #2 - Do Your Homework

Don’t leave the office without doing your homework first.  Make sure you know what the property owners concerns may be before you meet with them.  Reach out to the realty and operations / maintenance staff before entering the field.  They can help you to understand property owner concerns as well as how to navigate potential land mine discussions.  These experts will also provide guidance as to any advance notice requirements that may exist with certain property owners.

Tip #3 - Common Courtesies Create Fans

Always take the opportunity to stop and say Hello.  Our property owner relationships are treated like any other relationship.  Success is measured in years and is a product of regular cultivation and nurturing.  

Tip #4 - A Little Signage Goes a Long Way

Clearly marked vehicles identify who you represent.  Not only is this appropriate, it also lends to your credibility.  Think for a moment, what it would be like for a stranger to approach you and discuss nearby transmission lines.  Be sure to bring business cards with a phone number or your company security badge so stakeholders can call with further questions.  

Tip #5 - Respect Boundaries

Always educate yourself on the most appropriate method of access before entering the field (see Tip #2: Do Your Homework).  Never take shortcuts and always respect personal property.

Tip #6 - Access Gates Are a Big Deal

Gates are established for a reason.  Leave them as you found them.  Can you imagine driving through a locked gate, leaving it open and later returning to a field now full of cows?  What a mess!  Better safe than sorry.

Tip #7 - Plan Ahead and Ask for Backup

Ask for backup when challenging landowners are expected to visit the project. You may need to bring other members of your team from realty, environmental, or engineering, who are uniquely armed to resolve concerns and act for the client.

Developing relationships requires a genuine interest and a willingness to listen.

Project success shouldn't be measured simply on the technical aspect of building, improving and modifying transmission lines. Project success must also reflect property owner interactions.

Do you have any tips to add this this list? If so, I'd love to connect with you to hear about them. You can reach me on LinkedIn, or via email at zmartin@mackaysposito.com

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Photo Credit: canstockphoto.com

 

Topics: Energy, Energy Transmission & Distribution